At Fresh Zahra Perfumes, we aim to deliver your favourite fragrances and personal care products safely and conveniently. This Shipping and Delivery Policy explains our order processing, shipping, delivery timelines, and related terms for purchases made through our website.
1. Order Processing
Once an order is placed successfully on our website, our team will process it for verification, packaging, and dispatch.
Orders are generally processed within 1–3 business days after confirmation.
Orders placed on Sundays, public holidays, or during peak sales periods may require additional processing time.
Orders may be delayed if the shipping address or contact information provided is incomplete or incorrect.
We reserve the right to contact customers for order verification when necessary.
2. Shipping and Delivery Time
Delivery timelines may vary depending on the customer’s location, courier availability, weather conditions, and other logistical factors.
Estimated Delivery Time: 3–7 business days after dispatch for most serviceable locations within India.
Remote areas and locations with limited courier services may require additional delivery time.
Delivery estimates are indicative and are not guaranteed.
Delays caused by courier partners, public holidays, natural events, or other circumstances beyond our reasonable control may occur.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary depending on the delivery location, order value, package weight, and applicable delivery services.
If a free shipping offer is available, its eligibility and conditions will be mentioned on the website or during checkout.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared through your registered email address, phone number, SMS, or other available communication channels.
Customers can use the provided tracking information to check the status of their shipment, subject to courier tracking availability.
If tracking information is unavailable or has not been updated for an extended period, please contact our support team.
5. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping details, including their name, phone number, house number, street, city, state, and PIN code.
Fresh Zahra Perfumes will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.
If you need to update your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
6. Delayed or Failed Deliveries
Although we make reasonable efforts to deliver orders within the estimated timeframe, certain circumstances may cause delays.
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier partner may attempt redelivery or return the shipment according to its procedures.
If an order is returned to us, please contact our customer support team for assistance with the available resolution options.
7. Damaged Packages or Missing Products
Customers are advised to check their package upon delivery.
If a package arrives visibly damaged, opened, tampered with, or contains missing or incorrect products, please notify us as soon as possible, preferably within 48 hours of delivery.
Please share your order number, a description of the issue, and clear photographs or an unboxing video, if available, to help us investigate the matter.
We will review the claim and provide an appropriate resolution in accordance with our applicable policies and legal obligations.
8. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders, subject to serviceability and the options displayed at checkout.
Customers placing COD orders must provide a valid contact number and be available to receive the shipment and pay the amount due at delivery.
We reserve the right to verify COD orders before dispatch where necessary.
9. International Shipping
International shipping is available only if explicitly offered at checkout or confirmed by our customer support team.
For international orders, delivery timelines, shipping charges, customs duties, import taxes, and other applicable charges may vary by destination. Unless otherwise stated, any customs duties or import taxes payable by the recipient are the customer’s responsibility, subject to applicable law.
10. Contact Us
For questions regarding shipping, delivery status, delayed orders, or damaged packages, please contact us:
Business Name: Fresh Zahra Perfumes
Email: info@freshzahraperfumes.com
Please include your order number and registered contact details so that our team can assist you efficiently.
Thank you for shopping with Fresh Zahra Perfumes. We appreciate your trust and look forward to delivering your favourite fragrances to your doorstep.