Welcome to Fresh Zahra Perfumes. These Terms and Conditions govern your access to and use of our website and the purchase of products available through our online store.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. General Information

Fresh Zahra Perfumes operates an online store offering fragrance and related products, including perfumes, attars, Kevda Gel, rose water, room fresheners, rose sprays, and other products listed on our website.

We reserve the right to update, modify, or discontinue any product, service, website feature, or part of these Terms and Conditions at any time, subject to applicable law. Updated terms will be published on this page.

2. Eligibility to Use the Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are purchasing on behalf of another person or business, you confirm that you are authorized to do so.

You agree to provide accurate, complete, and current information when placing an order or creating an account, if applicable.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, sizes, packaging details, and prices.

However, slight variations in product appearance, colour, packaging, or presentation may occur due to photography, display settings, manufacturing updates, or packaging changes.

Fragrance preferences and scent perception can vary from person to person. Customers are encouraged to review product details carefully before placing an order.

Unless expressly stated otherwise, product descriptions should not be interpreted as medical advice or as a guarantee of specific therapeutic results.

4. Pricing and Payments

All product prices and applicable charges will be displayed on the website at the time of purchase. Prices may change without prior notice, but confirmed orders will be handled according to the applicable order terms and law.

We may offer different payment options, including online payments or Cash on Delivery, where available.

Customers must provide accurate payment information and complete the payment process through the available payment methods.

If a pricing, listing, or technical error occurs, we reserve the right to investigate and take appropriate action in accordance with applicable law. We will communicate with affected customers and arrange any necessary cancellation or refund where required.

5. Order Confirmation and Cancellation

An order confirmation message or email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

Orders may be subject to stock availability, payment verification, address verification, and other reasonable checks.

If we cannot fulfil an order due to product unavailability, a technical error, or another legitimate reason, we may contact you to discuss an appropriate resolution or cancel the affected order and issue any refund due.

Customers who wish to cancel an order should contact us as soon as possible at info@freshzahraperfumes.com. Cancellation may not be possible once an order has been processed or dispatched.

6. Shipping and Delivery

Orders are shipped to serviceable locations using the delivery options available on our website.

Delivery estimates, shipping charges, tracking information, and other applicable details will be communicated during checkout or after dispatch, where available.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

For further information, please refer to our Shipping and Delivery Policy.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and cancellations are governed by our applicable Return and Refund Policy.

Customers should review the relevant policy before purchasing. Certain products may be subject to hygiene, safety, or packaging-related restrictions, where legally permitted and clearly communicated.

Nothing in these Terms and Conditions limits any consumer rights that cannot legally be excluded.

8. Product Use and Safety

Customers are responsible for reading product labels, ingredients, usage instructions, and safety warnings before using any product.

  • Use perfumes, attars, rose water, rose sprays, and other products only for their intended purpose.

  • Do not ingest products unless they are expressly labelled and intended for consumption.

  • Avoid contact with eyes and irritated or sensitive skin unless the product instructions specifically permit such use.

  • Keep products away from children unless the product is specifically intended for them and used under appropriate supervision.

  • Follow any storage, handling, and flammability warnings provided on the packaging, particularly for alcohol-based perfumes and room fresheners.

Fresh Zahra Perfumes is not responsible for misuse of products contrary to their labels or instructions, subject to applicable law.

9. Intellectual Property

All website content, including text, product descriptions, graphics, logos, photographs, design elements, and other materials, is owned by Fresh Zahra Perfumes or used with appropriate

permission, unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission from the relevant rights holder, except where permitted by law.

10. User Conduct

When using our website, you agree not to:

  • Use the website for unlawful or fraudulent activities.

  • Provide false or misleading information.

  • Attempt to interfere with the website’s security, functionality, or operation.

  • Upload malicious software or engage in unauthorized access.

  • Misuse website content or infringe the rights of Fresh Zahra Perfumes or any third party.

We may take reasonable action to protect our website, customers, and business against misuse, subject to applicable law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier partners, analytics tools, and external websites.

These services may operate under their own terms, conditions, and privacy policies. Fresh Zahra Perfumes does not control all third-party services and is not responsible for their independent practices, except where liability cannot legally be excluded.

12. Limitation of Liability

We make reasonable efforts to keep our website accurate, secure, and accessible. However, uninterrupted access or error-free operation cannot be guaranteed.

To the extent permitted by applicable law, Fresh Zahra Perfumes will not be liable for indirect or consequential losses arising from website interruptions, third-party service failures, or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability or consumer right that cannot lawfully be excluded or limited.

13. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By placing an order, you acknowledge that relevant information may be processed to fulfil your purchase, arrange delivery, provide customer support, and meet legal obligations, in accordance with our Privacy Policy and applicable law.

14. Governing Law and Disputes

These Terms and Conditions shall be governed by the laws applicable to the business and transaction, subject to mandatory consumer protection laws.

Any disputes arising from the use of our website or purchases made through it will be handled in accordance with applicable law and the jurisdiction of the competent courts or forums.

15. Changes to These Terms

We may revise these Terms and Conditions periodically to reflect changes in our business operations, products, website features, or legal requirements.

Changes will be published on this page with an updated revision date. Continued use of the website after changes take effect constitutes acceptance where legally recognized.

16. Contact Information

If you have any questions about these Terms and Conditions, product purchases, orders, or website use, please contact us:

Business Name: Fresh Zahra Perfumes

Email: info@freshzahraperfumes.com

Website: Fresh Zahra Perfumes

We appreciate your trust in Fresh Zahra Perfumes and thank you for shopping with us.