At Fresh Zahra Perfumes, accessible through our website, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us regarding our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, shipping address, and other details required to process your order.

  • Order Information: Details of the perfumes, attars, Kevda Gel, rose water, room fresheners, rose sprays, and other products you purchase.

  • Payment Information: Payment-related details required to complete your transaction. Online payments may be processed securely through third-party payment gateways.

  • Technical Information: Your IP address, browser type, device information, website usage data, and cookies that help us improve your browsing experience.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process, confirm, pack, and deliver your orders.

  • To communicate order confirmations, shipping updates, and delivery information.

  • To respond to your questions, complaints, and customer support requests.

  • To process payments, refunds, cancellations, and returns in accordance with our policies.

  • To improve our website, products, services, and shopping experience.

  • To detect fraudulent transactions, prevent misuse, and maintain website security.

  • To send promotional offers, product updates, and marketing communications where permitted by law and applicable consent requirements.

3. Payment Security

Fresh Zahra Perfumes does not intend to store complete payment card details on its website. Online payments may be handled by trusted third-party payment service providers according to their security practices and applicable requirements.

Customers should review the privacy policies of the relevant payment providers for further information about how their payment data is processed.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember customer preferences, understand website traffic, and enhance the shopping experience.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart functionality or checkout.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shipping and courier partners for order delivery.

  • Payment gateways and payment service providers for transaction processing.

  • Website hosting, maintenance, analytics, and technical service providers.

  • Customer support and communication service providers.

  • Government authorities or law enforcement agencies when required by applicable law.

Such information is shared only as reasonably necessary for the relevant purpose or legal obligation.

6. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or internet storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent for certain data processing or marketing communications.

  • Raise a concern or complaint about the handling of your personal information.

To exercise your applicable rights, please contact us using the email address provided below. Certain information may need to be retained where required by law.

9. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, or other services. These third parties operate under their own privacy policies and terms.

Fresh Zahra Perfumes is not responsible for the privacy practices or content of external websites. We encourage customers to review the relevant policies before sharing personal information with third parties.

10. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

Fresh Zahra Perfumes reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updated version will be published on this page along with the revised date. We encourage customers to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Fresh Zahra Perfumes

Email: info@freshzahraperfumes.com

Website: Fresh Zahra Perfumes

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

Thank you for trusting Fresh Zahra Perfumes for your fragrance and personal care needs.